47 Granby Street Suite 6
Toronto, Ontario

M5B 1H8

Home: (416) 885-6277

Cell   : (416) 593-6971

E-mail: naparima@rocketmail.com
            naparima@hotmail.com

To work for a progressive company in a challenging environment where I can combine my diverse skill set in the Humanities and Information Technology to make a positive contribution.

October 2002 – Present               IBM                                        Markham, ON, Canada

IBM Global Services :  Securities Information Support

·         Maintaining diagnostic support of mainframe systems including NVAC, CICS.

·         Liaison between securities brokers at major stock trading firms and IBM

·         Responsible for report generation and reprints though OMS, OSS systems

July 2002 –  Present          American Express                          Markham, ON, Canada

Financial Services Call Center: Inbound Product Specialist

·         Agent for Assurant Group Insurance and Royal Sun Alliance products, through American Express.

·         Responsible for Card Activation, Balance Transfers, Promotional Checks, Credit Line evaluation, Supplementary Cards and Product Information

·         Liaison Agent for Bell ExpressVu Satellite systems and installer

2001–2002                    Insight Canada                               Montreal, Quebec, Canada

Outbound Account Executive

·         Responsible for soliciting clients through cold calling, e-mail and from customized web portals as part of a multi-disciplinary sales team

·         Ownership of all aspects of accounts ranging from ordering and logistics to creating and maintaining customer web portal

·         Responsible for identifying and ensuring all relevant issues are met and to mediate between clients and manufacturers in special cases.

·         Provided Network and Technical Support with Cisco Product Champions

2000-2001                     E-Spire Communications             Montreal, Quebec, Canada

Valueweb.com : Technical Support and Sales

·         Responsible for training new CSRs

·         Worked as team lead in Web Hosting and Design Technical support

·         Worked in conjunction with sales team to close calls requiring technical support.

·         Started own web design business to facilitate request for In-house designers.

1995-1996                     First Citizens Bank                                        Couva, Trinidad

Junior Payroll Administrator and HR Assistant

·         Analyzed trends in hiring in region workforce

·         Used Peoplesoft to automatically identify eligible employees and calculate and process retroactive benefits and deductions.

·         Established and helped to manage multiple benefit programs, including flexible spending accounts, as well as leave accruals for sick, vacation, or personal time off (PTO) plans

·         Used Peoplesoft Payroll Module to automate deduction calculations.

Fluent (Written and Oral) English; Je parle francais aussi!

2002-2004                               Ryerson University                Toronto, Ontario, Canada

·         B.A.Sc., Applied Computer Science.

·         Granted Advanced Placement for UNIX and Database Design.

2002-2003                               George Brown College         Toronto, Ontario, Canada

·         Canadian Payroll Association (CPA): Payroll Management Certificate Program (PCMP). Payroll Manager Certification expected (PM)

·         Granted Exemptions from all elective courses

·         PA Certification Obtained

2000-2001                               McGill University               Montreal, Quebec, Canada.

·         Master of Business Administration in Human Resources Management and Strategic Analysis

·         Areas of Study: Strategic Management, Marketing, Human Resource Management, Organizational Behavior, Management Accounting, Management Information Systems, Managerial Economics

·         Patient segmentation, logistic and linear regression modeling, extreme value analysis, survival analysis, categorical analysis, control charting, and sampling.

·         Investigated information systems, procedures, and developed operational definitions.

2001-2002                               McGill University               Montreal, Quebec, Canada.

·         Post Graduate Certificate in Systems Analysis and Design

2000-2001                               McGill University               Montreal, Quebec, Canada.

·         Post Graduate Certificate in Human Resources Management

·         Completed Novell Certified Salesperson certification concurrently

1996-1999                              McGill University                Montreal, Quebec, Canada.

§                   B.Sc. (Psychology and Management)

·         Granted Advanced Placement credit for first year

·         Earned 100 percent of tuition through on campus jobs

Web Design
Adobe Photoshop 6, GoLive 5; Illustrator 9, Macromedia Dreamweaver, UltraDev 4, Freehand 9, Flash 5, Fireworks 4,Netscape Composer, Microsoft FrontPage
Software
PageMaker 7,Quark Xpress 5, Sun Microsystems Star Office 5 , Microsoft Word, Excel, Access, Publisher, EIS.
Operating Systems
Linux (KDE), Windows 98, Windows 2000 Professional, Windows 2000 Advanced Server, MS-DOS, Mac OS X, CITRIX, Netware 6, UNIX
Languages
HTML, Java, PERL, PHP, JavaScript, ASP, CSS, XML, C++

§                   SSMU Frosh Leader and Volunteer

·         Science Undergraduate Society (SUS) Sponsorship Coordinator

·         VP Finance, McGill Psychology Students Association

·         Note Taking Club Coordinator for Personality and Social Psychology, Human Sexuality, Human Motivation

·         McGill Health Services Volunteer